Privacy Policy
Last updated:
JRS Group Ltd ("we", "us", "our") provides roofing services across South London. This policy explains what personal information we collect when you contact us or use this website, how we use it, and the choices and rights you have.
Information we collect
We collect information you give us directly, such as when you request a quote, book an inspection, or contact us by phone, form, or email. This may include:
- Your name, phone number, email address, and property address
- Details about the work you're enquiring about (e.g. type of roofing issue)
- Any other information you choose to share with us
We also automatically collect some technical information when you visit this website, such as your IP address, browser type, and how you interact with the site, using cookies and similar tools (see "Cookies" below).
How we use your information
- To respond to your enquiry and provide a quote or booking
- To carry out and manage the roofing work you've asked us to do
- To contact you about your enquiry or ongoing work, by phone, email, or SMS
- To send occasional offers or updates, only where you've agreed to receive them
- To keep our records, meet our legal obligations, and improve our services
Our legal basis for using your information
Under UK GDPR and the Data Protection Act 2018, we rely on: performance of a contract (to give you a quote or carry out work you've requested), legitimate interests (to run and improve our business and respond to enquiries), and consent (for marketing communications, which you can withdraw at any time).
Cookies and tracking
This website uses cookies and pixels (such as Meta/Facebook Pixel and standard analytics tools) to understand how visitors use the site and to measure the performance of our advertising. You can control or disable cookies through your browser settings; doing so may affect how the site works.
Sharing your information
We don't sell your personal information. We may share it with trusted service providers who help us run our business — for example, our CRM and scheduling software, payment processors, and marketing platforms — solely to help us provide our services to you. These providers are only permitted to use your information for that purpose.
How long we keep your information
We keep your information for as long as needed to provide our services, meet our legal and accounting obligations, and handle any warranty or guarantee period on completed work, after which it's securely deleted or anonymised.
Your rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you, and get a copy of it
- Ask us to correct inaccurate information
- Ask us to delete your information, in certain circumstances
- Object to, or ask us to restrict, certain uses of your information
- Withdraw consent to marketing at any time
- Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you're unhappy with how we've handled your information
To exercise any of these rights, just get in touch using the details below.
Keeping your information secure
We use reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.
Contact us
If you have any questions about this policy or how we handle your information, please get in touch: